{"product_id":"978-1945051333-itil-for-beginners-the-complete-beginners-guide-to-itil-1945051337","title":"ITIL For Beginners: The Complete Beginner's Guide to ITIL","description":"\u003cp\u003e\u003ci\u003eA comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified! \u003c\/i\u003e\u003c\/p\u003eFor over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications. \u003cbr style=\"font-family: Arial, sans-serif;\"\u003e\u003cbr style=\"font-family: Arial, sans-serif;\"\u003eIT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments. \u003cbr style=\"font-family: Arial, sans-serif;\"\u003e\u003cbr style=\"font-family: Arial, sans-serif;\"\u003e\u003cp\u003eITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.\u003c\/p\u003e","brand":"CREATESPACE","offers":[{"title":"Default Title","offer_id":50505990406214,"sku":"9781945051333","price":1501.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/9781945051333-us-300.jpg?v=1790317278","url":"https:\/\/cb-india.com\/products\/978-1945051333-itil-for-beginners-the-complete-beginners-guide-to-itil-1945051337","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}