{"product_id":"collaborative-business-design-improving-and-innovating-the-design-of-it-driven-business-services-9781849289382","title":"Collaborative Business Design: Improving and innovating the design of IT-driven business services","description":"\u003cp\u003eOnly by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services.\u003c\/p\u003e\u003cp style=\"margin-top: -4px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003eIn \u003cem\u003eCollaborative Business Design – Improving and innovating the design of IT-driven business services\u003c\/em\u003e, Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements.\u003c\/p\u003e\u003cp style=\"margin-top: -4px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003e\u003cstrong\u003eProduct overview\u003c\/strong\u003e\u003c\/p\u003e\u003cp style=\"margin-top: -4px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003e\u003cem\u003eCollaborative Business Design\u003c\/em\u003e delves into the inner workings of services, with the aim of making sure that each side – business and IT – understands the other’s needs and drivers so that services can deliver what is required, expected and promised throughout their lifecycle. It:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eExamines the gap in understanding between IT and business.\u003c\/li\u003e\n\u003cli\u003eIntroduces BSD – an analytic approach to understanding the characteristics of IT-driven business services.\u003c\/li\u003e\n\u003cli\u003eProvides an overview of the components and characteristics of IT-driven business services.\u003c\/li\u003e\n\u003cli\u003eConsiders the different parts of the BSD and SDS.\u003c\/li\u003e\n\u003cli\u003eOffers insight into the design of IT-driven business services using BSD.\u003c\/li\u003e\n\u003cli\u003eDiscusses practical consequences for business transformation to continuously define, develop and improve services that customers want to use.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp style=\"margin-top: 0px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003e\u003cstrong\u003eAbout the Authors\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBrian Johnson\u003c\/strong\u003e has published more than 30 books, including over a dozen official titles in the IT Infrastructure Library (ITIL), many of which are used worldwide. He designed and led the programme for ITIL version 2. \u003cstrong\u003eLéon-Paul de Rouw\u003c\/strong\u003e studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector.\u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Paperback","offer_id":50602741203014,"sku":"9781849289382","price":2997.72,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/617jz4b8ZzL.jpg?v=1790317123","url":"https:\/\/cb-india.com\/products\/collaborative-business-design-improving-and-innovating-the-design-of-it-driven-business-services-9781849289382","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}