{"product_id":"experience-centric-organization-how-to-win-through-customer-experience-paperback","title":"Experience-Centric Organization: How to Win Through Customer Experience (Paperback)","description":"\u003cp\u003e\u003cstrong\u003eAll Indian Reprints of O'Reilly are printed in Grayscale.\u003c\/strong\u003e\u003c\/p\u003e\u003cp style=\"margin-top: 0px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003eIs your organization prepared for the next paradigm of customer experience or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.\u003c\/p\u003e\u003cp style=\"margin-top: -4px; margin-bottom: 14px; padding: 0px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255);\"\u003eAuthor Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms organizational structures and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLearn the five steps necessary to transform into an experience-centric organization\u003c\/li\u003e\n\u003cli\u003eExplore the underlying structure needed to design and deliver memorable experiences\u003c\/li\u003e\n\u003cli\u003eUnderstand how customers and clients experience products and services\u003c\/li\u003e\n\u003cli\u003eDevelop experiential DNA as an extension of your brand DNA\u003c\/li\u003e\n\u003cli\u003eBe proactive by translating cultural trends into experiences\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Shroff\/O'Reilly","offers":[{"title":"Default Title","offer_id":50506115448902,"sku":"9789352138746","price":945.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/61araJdO0UL.jpg?v=1790320347","url":"https:\/\/cb-india.com\/products\/experience-centric-organization-how-to-win-through-customer-experience-paperback","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}