{"product_id":"it-service-management-based-on-itil-2011-edition","title":"IT Service Management Based on ITIL® 2011 Edition","description":"\u003cp\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eFor trainers free additional material of this book is available. This can be found under the \"Training Material\" tab. Log in with your trainer account to access the material.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eIn the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eThis revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eThe ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eThis title covers the following:\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eIntroduction to the Service Lifecycle\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eLifecycle phase: Service Strategy\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eLifecycle phase: Service Design\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eLifecycle phase: Service Transition\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eLifecycle phase: Service Operation\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eLifecycle phase: Continual Service Improvement\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eWell written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eKevin Holland, Service Management Specialist, NHS\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003ePierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners.\u003c\/span\u003e\u003cbr style=\"margin: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003e\u003cspan style=\"font-family: Arial, Helvetica, sans-serif; font-size: 14px;\"\u003eClaire Agutter, ITIL Training Zone\u003c\/span\u003e\u003c\/p\u003e","brand":"Van Haren Publishing","offers":[{"title":"Paperback","offer_id":50506160111686,"sku":"9789401800174","price":4395.0,"currency_code":"INR","in_stock":true},{"title":"E-Book","offer_id":50506160144454,"sku":"9789401800174-2","price":3956.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/978940180017C-A_14.jpg?v=1790321659","url":"https:\/\/cb-india.com\/products\/it-service-management-based-on-itil-2011-edition","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}