{"product_id":"itil-continual-service-improvement","title":"ITIL Continual Service Improvement, 2\/e (2011)","description":"\u003cp style=\"margin: 0px 0px 1em; padding: 0px; line-height: 1.5; color: rgb(0, 0, 0); font-family: \" arial regular\u003e\u003cspan style=\"color: rgb(51, 51, 51); font-family: \" trebuchet ms neue helvetica tahoma sans-serif\u003eThis publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.\u003c\/span\u003e\u003c\/p\u003e","brand":"PeopleCert","offers":[{"title":"Default Title","offer_id":50505947021382,"sku":"9780113313082","price":10735.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/9780113313082.jpg?v=1790316092","url":"https:\/\/cb-india.com\/products\/itil-continual-service-improvement","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}