{"product_id":"itil-service-strategy-paperback","title":"ITIL® Service Strategy, 2\/e. (2011)","description":"\u003cp style=\"margin: 0px 0px 1em; padding: 0px; line-height: 1.5; color: rgb(0, 0, 0); font-family: \" arial regular\u003e\u003cspan style=\"color: rgb(51, 51, 51); font-family: \" trebuchet ms neue helvetica tahoma sans-serif\u003eThis volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(34, 34, 34); font-size: 24px; font-weight: 700;\"\u003eAbout the Author\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003eSummary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.\u003c\/p\u003e","brand":"PeopleCert","offers":[{"title":"Default Title","offer_id":50506154049606,"sku":"9780113313044","price":10735.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0754\/2797\/1142\/files\/9780113313044.jpg?v=1790321497","url":"https:\/\/cb-india.com\/products\/itil-service-strategy-paperback","provider":"Computer Bookshop (India) Pvt Ltd","version":"1.0","type":"link"}