Terms of Service
Computer Bookshop (India) Pvt. Ltd.
Website: www.cb-india.com
Last Updated: September 2026
Thank you for using our website. These Terms of Service ("Terms") outline the rules for using our site and purchasing our products. By accessing our website, creating an account, or placing an order, you agree to these Terms.
These services are provided by Computer Bookshop (India) Pvt. Ltd., located in Mumbai, India ("we," "us," "our").
1. Your Account and Conduct
To use certain features or track orders, you may need to create an account. You are responsible for keeping your login details secure and for all activity that occurs under your account.
We want our site to be a safe and functional environment for everyone, so you agree not to misuse our platform — this includes attempting to interfere with our systems, scraping our data, or posting abusive or spam content.
If you violate these rules, we reserve the right to suspend or terminate your account and block your access to the site at any time. You may also close your own account at any time by contacting us at the details in Section 10; any pending orders will still be fulfilled or refunded in accordance with these Terms.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or place an order on our site. If you are under this age, you may only use the site with the involvement of a parent or legal guardian who agrees to these Terms on your behalf.
3. Privacy and Your Data
Your privacy matters to us. We collect, store, and process your personal information securely and in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023. For full details on what data we collect, how we use cookies and similar tracking technologies, and how we use your information, please read our Privacy Policy. By using our site, you agree to the practices outlined in that policy.
4. Shopping With Us
Product Details & Availability: We work hard to ensure our product descriptions, pricing, and inventory are accurate, but occasional errors can happen. If a product you've ordered becomes unavailable before we can ship it, or if an item is listed at an incorrect price due to a system error, we reserve the right to cancel your order. If that happens, we will notify you immediately and provide a full refund.
Pricing: Unless stated otherwise, all prices on our website are in Indian Rupees (INR) and include all applicable taxes.
Placing Orders: Your order is officially accepted only after we confirm it and successfully process your payment. To protect our business and customers, we reserve the right to refuse or cancel any order if we suspect fraudulent, unauthorized, or abusive activity.
Payments: Payments on our site are processed by third-party payment gateway providers. Your payment information is handled directly by these providers under their own terms and privacy practices, and we do not store your full card or banking details. We are not responsible for delays, errors, or failures caused by a payment gateway or your bank.
5. Shipping and Returns
Delivery: We provide estimated delivery timelines when you check out. Please keep in mind that these are estimates — actual delivery times may vary due to courier logistics or other external factors.
Refunds & Cancellations: You can request a return for eligible products within 7 days of delivery. All returns, refunds, and order modifications are handled according to our Cancellation & Refund Policy.
6. Our Content
Everything on our website — including text, logos, graphics, images, descriptions, and software code — belongs to Computer Bookshop (India) Pvt. Ltd. or our licensors. Please respect our intellectual property. You may not copy, scrape, distribute, or commercially use our content without our explicit written permission.
7. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website will be uninterrupted, error-free, or completely secure.
8. Legal Protections and Limits
Things Beyond Our Control (Force Majeure): We will not be held responsible for delays or failures in fulfilling our obligations if they are caused by events outside our reasonable control. This includes natural disasters, government actions, pandemics, severe weather, nationwide strikes, or major internet outages.
Limitation of Liability: We build our website to be reliable, but to the maximum extent permitted by law, Computer Bookshop (India) Pvt. Ltd. will not be liable for any indirect, incidental, special, or consequential damages that arise from your use of our website, services, or products.
Indemnification: If you use our site to do something illegal or violate these Terms, and it results in a legal claim or lawsuit against us by a third party, you agree to take responsibility and cover our resulting legal fees and damages.
9. Governing Law and Disputes
These Terms are governed by the laws of India. If any legal dispute arises relating to these Terms, your use of the website, or our services, you agree that it will be resolved exclusively in the courts of Mumbai, Maharashtra.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are as follows:
- Name: Nadeem Shaikh
- Address: Computer Bookshop (India) Pvt. Ltd., Kitab Mahal Building, 190 Dr. D.N. Road, Fort, Mumbai – 400001
- Email: info@cb-india.com
- Phone: +91-9987380571
- Working Hours: Monday to Saturday, 9:30 AM – 7:30 PM IST
We will acknowledge complaints within 24 hours and aim to resolve them within 15 days, as required by applicable law.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. If we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you through the website or by email. Your continued use of the site after changes take effect means you accept the revised Terms.
12. Severability and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and us regarding your use of the website.
13. How to Reach Us
If you have any questions about these Terms, need help with an account, or have an issue with an order, please reach out to our team:
- Address: Computer Bookshop (India) Pvt. Ltd., Kitab Mahal Building, 190 Dr. D.N. Road, Fort, Mumbai – 400001
- Email: info@cb-india.com
- Phone: +91-9987380571