SAP CRM (E-Book)
SAP CRM (E-Book)
By: Chandrakant Agarwal | Publisher: SAP Press (Rheinwerk Publishing) | Year: 2015
ISBN: 9781493210404
You Pay: Rs. 7,349.02
E-Book will be shared in 24 hours
Reward points: 73 points
Description
📖 How to activate your license key
To activate the key, please follow the steps listed below.
- Go to www.sap-press.com and login to your account.
- Click on the “Library” icon located next to the shopping cart.
- Copy and paste the license key number into the white box that says, “Enter license key”
- Press the yellow button that says “Add Product”
- Choose which option you would like for the book — Read Online, Download E-book, or Additional Data (not all books have this available).
Read Online allows you to read the book directly through our website. If you choose to download, you will be given 3 options:
- PDF – download and save this to your computer. From there, you can add it to different electronic devices for your own use
- EPUB – download to tablets and devices.
- MOBI – download this format to transfer to your Kindle
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
- The complete resource for implementing SAP CRM for marketing, sales, and service
- Set up product determination, campaign management, service functions, and more
- Apply expert tips for maximizing your SAP CRM solution
In this book, you'll learn about:
1. Technical Components
Learn how to set up the whole system with the CRM master data. Then, integrate various data sources from both SAP and non-SAP systems with SAP CRM's core implementation component, middleware.
2. Business Processes
Configure and utilize CRM marketing in alignment with your core business processes, then explore real-world sales process examples like contracts and quotations. Pull it all together with key CRM service functionality and business scenarios.
3. Analyze, Anywhere
Monitor your business' progress with CRM analytics, while measuring performance and workload analysis. Perform these and other CRM functions from anywhere with CRM mobile technology and the web channel application.
Highlights include:
- Deployment options
- WebClient UI
- Middleware
- Master data configuration
- Business transactions
- Marketing, sales, and service
- Mobile technology
- Analytics
- Workload analysis
- Interaction Center
- C4C