ITIL® Foundation (Version 5)

ITIL® Foundation (Version 5) is the essential guide for anyone involved in the design, delivery, support, management, and continual improvement of digital products and services. Whether you're an IT professional, service desk analyst, system administrator, DevOps engineer, cloud specialist, project manager, business analyst, or preparing for the ITIL Foundation Version 5 certification, this comprehensive guide provides the knowledge and practical understanding needed to succeed in today's digital-first organizations.

The latest ITIL Version 5 framework introduces a modern, holistic approach to IT Service Management (ITSM), helping organizations create, deliver, manage, and continually improve digital products and services while maximizing value for customers and stakeholders. It emphasizes collaboration across teams, value co-creation, customer-centric thinking, and seamless integration with modern methodologies including Agile, DevOps, Lean, cloud computing, and Artificial Intelligence (AI).

This updated edition reflects the changing landscape of technology and digital transformation, making it the ideal resource for professionals seeking to improve service quality, operational efficiency, governance, and customer experience across organizations of every size and industry.

Inside This Book You'll Learn

• The complete ITIL® Foundation Version 5 framework.
• Core concepts of IT Service Management (ITSM).
• Digital product and service management best practices.
• Service value creation and value co-creation principles.
• Customer experience and stakeholder value.
• Service relationships and continual improvement.
• ITIL guiding principles and governance.
• Integration with Agile, DevOps, Lean, and modern software development.
• AI-enabled service management and automation.
• Modern IT operations and service delivery practices.
• Incident, problem, change, and request management.
• Digital transformation strategies for organizations.
• Practical knowledge to prepare for the ITIL Foundation V5 certification exam.

Key Features

• Covers the latest ITIL Foundation Version 5 syllabus.
• Designed for beginners and experienced IT professionals.
• Suitable for certification preparation and professional development.
• Includes real-world service management concepts and practical guidance.
• Explains how ITIL works alongside Agile, DevOps, Lean, cloud, and AI.
• Applicable across businesses, government organizations, startups, and enterprises.
• Ideal reference for IT managers, consultants, support teams, and service providers.

Whether you're starting your journey in IT Service Management, upgrading from previous ITIL versions, or preparing for the latest certification exam, ITIL® Foundation (Version 5) provides the knowledge, terminology, and best practices needed to build reliable, customer-focused, and value-driven digital services.