ITIL® Service (Version 5)

The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management. This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Service (Version 5), part of the evolving ITIL framework, supports a holistic understanding of product and service management in the digital age with service at its core, combining proven principles with practical, role-aligned guidance. It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every service-related role across the entire organization. The new ITIL Service includes guidance on how to: • manage products and services holistically across their lifecycle, from a service perspective, enabling superior experiences turn knowledge into practical action to drive service excellence • deliver AI-native services while remaining human-centric • enhance services with digital and AI capabilities, responsibly and effectively • speak a common language across teams to enable winning services.