ITIL® 4 Managing Professional Drive Stakeholder Value (Paperback)

Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:

• Increases your industry knowledge, skills and salary potential

• Transforms your business

• Helps to successfully navigate the modern digital world

• Reflects and integrates other established ways of working

• Incorporates all the best things from ITIL

The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation

• Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

  • Improve relationships and reach mutual outcomes

  • Ensure high customer satisfaction levels

  • Optimize the customer experience

  • Create a trusted relationship with stakeholders

• Helps you pass your Drive Stakeholder Value exam

• Reference guidance for day-to-day problems for IT Professionals